YAW Solutions ("YAW Solutions", "we", "our", or "us") respects your privacy and is dedicated to protecting the personal information handled through our website, applications, software platforms, and enterprise business services.
This Privacy Policy comprehensively details how YAW Solutions collects, uses, stores, shares, and safeguards information, as well as how third-party integrations (including Meta and WhatsApp Business APIs) operate within our business customer-management and logistics platform.
1 Information We Collect
Depending on how you interact with our website, applications, and customer-management platforms, YAW Solutions processes different types of information necessary to deliver, operate, and maintain our business services.
A. Account and Business Information
When businesses register for or use YAW Solutions platforms, we collect account setup and corporate identity details, including:
- Full Name and Job Title
- Business or Company Name
- Corporate Email Address
- Contact Phone Number
- Account Access Credentials
- Business Operational Information & Account Preferences
B. Customer Information
Information entered into our platform by authorized business users to manage their operational records and communications. This may include:
- Customer Names and Identifiers
- Customer Phone Numbers and Contact Details
- Email Addresses and Delivery/Shipping Information
- Order Details, Invoices, and Purchase Records
- Appointment Schedules, Times, and Service Notes
- Customer Communication History & Notes recorded by authorized business users
Clarification: YAW Solutions acts as a data processor on behalf of our business clients who use our platform to manage their customer relationships and operational data.
C. Shipment and Order Information
To enable real-time logistics tracking and order management, we process operational shipment records, such as:
- Shipment Status & Waybill Tracking Numbers
- Order Summaries and Delivery Schedules
- Appointment Dates, Delivery Locations, and Status Logs
- Related Business Transaction Records
D. WhatsApp / Meta Information
When a business connects WhatsApp Business or other Meta services to YAW Solutions, our application processes only the information strictly necessary to provide the requested communication integration, such as:
- WhatsApp Business Account Information & Account IDs
- Registered Business Phone Numbers
- WhatsApp User/Customer Phone Numbers
- Messages and Message Metadata (timestamp, delivery status, message status)
- Conversation History and Interaction Logs
- Information provided through connected Meta/WhatsApp services
YAW Solutions accesses and processes Meta and WhatsApp data strictly to deliver the specific features requested by the business user.
2 How We Use Information
We process personal and business information for legitimate operational purposes, including:
- Operating the Platform: Providing customer relationship management, shipment tracking, and appointment booking functionality.
- Facilitating WhatsApp Communications: Enabling businesses to send automated notifications, order updates, shipment alerts, and manage customer conversations via WhatsApp.
- Account Management & Support: Managing business subscriptions, providing technical support, and maintaining system health.
- Service Optimization: Monitoring system stability, resolving technical issues, and improving platform functionality.
- Security & Abuse Prevention: Detecting, preventing, and addressing fraudulent activities, security vulnerabilities, or unauthorized platform access.
- Legal Compliance: Fulfilling applicable legal, tax, and statutory obligations.
We explicitly state that YAW Solutions does not sell personal information under any circumstances.
3 WhatsApp and Meta Data
As part of our SaaS platform, YAW Solutions provides business communication tools integrated with Meta platforms and WhatsApp Business API services.
4 How We Share Information
YAW Solutions shares information strictly when required to operate our platform and fulfill requested services:
- With Account Holders: Sharing customer and shipment records with the authorized business account controlling the data.
- With Technical Service Providers: Engaging trusted cloud infrastructure, database hosting, messaging gateway, and security providers bound by strict data protection agreements.
- With Meta / WhatsApp: Transmitting messaging payloads to Meta/WhatsApp servers to execute requested messages and API calls.
- Legal & Compliance Requirements: Disclosing information if required by law, subpoena, valid court order, or official governmental request.
- Protection of Rights: Enforcing our terms of service and safeguarding the security, property, and safety of YAW Solutions, our users, or the public.
We do not sell personal or business information to third parties or data brokers.
5 Data Storage and Security
YAW Solutions implements appropriate technical and organizational measures designed to guard information against unauthorized access, loss, alteration, or disclosure.
- Access Controls: Role-based access controls ensuring data access is limited to authorized personnel.
- Authentication Safeguards: Secure authentication mechanisms for platform user login and API keys.
- Data Encryption: Utilization of SSL/TLS encryption for data transmitted over public networks.
- Secure Infrastructure: Hosting services on reputable cloud providers with continuous network monitoring and perimeter security.
- Principle of Least Privilege: Restricting system credentials and access permissions to minimal necessary levels.
6 Data Retention
We retain personal and operational data only for as long as necessary to fulfill the operational purposes outlined in this policy, including:
- Providing active platform services to business accounts
- Maintaining accurate financial and operational business records
- Fulfilling contractual obligations and resolving legal disputes
- Preventing fraudulent activity and preserving system security
- Complying with statutory data retention laws
When data is no longer required for legitimate business purposes, it is securely deleted or anonymized in accordance with our routine maintenance procedures.
7 Data Deletion
YAW Solutions respects individual control over personal data and provides a transparent, straightforward mechanism for requesting account and personal data deletion.
How to Submit a Data Deletion Request
You can request the permanent deletion of your account and personal information associated with our platform at any time.
1. Send an email to our official privacy address:
info@yaw-solutions.com
2. Use the exact Subject Line:
"Data Deletion Request"
3. Include the following details in your message:
- Full Name
- Business / Company Name
- Account Email Address
- Phone Number associated with your account
- Specific details regarding the scope of data deletion requested
Process & Timeline: Upon receiving your deletion request, our technical team will verify account ownership and process the deletion within 30 business days, subject to legitimate legal or statutory retention mandates. Businesses using YAW Solutions are responsible for managing or deleting customer records they independently store within their platform instance.
8 User Rights and Choices
Depending on your jurisdiction and applicable data protection legislation, you may exercise the following privacy rights regarding your personal information:
- Access & Portability: Request details regarding the personal information we maintain about you.
- Rectification: Request correction of inaccurate or incomplete personal records.
- Erasure: Request data deletion as described in Section 7 above.
- Restriction & Objection: Object to or request restriction of specific processing activities.
- Consent Withdrawal: Withdraw consent where processing is based on prior consent.
To exercise any of these rights, please contact us at info@yaw-solutions.com.
9 Cookies and Similar Technologies
YAW Solutions uses strictly necessary functional cookies and local session storage essential for the technical operation and security of our website and platform. These include:
- Session authentication tokens to maintain user logins
- Security headers and CSRF tokens to prevent form tampering and abuse
- Basic interface preference settings
We do not use third-party cross-site advertising cookies or behavioral tracking networks on our website.
10 Third-Party Services
Our platform integrates with third-party software providers to offer seamless logistics, hosting, and messaging functionality. Key third-party integrations include:
- Meta Platforms & WhatsApp Business API: Messaging infrastructure for business communications.
- Cloud & Hosting Infrastructure: Cloud database servers and network hosting providers.
- Email Delivery Services: Transactional email infrastructure for notifications (e.g., Brevo).
Third-party service providers process data under their respective privacy policies and terms of service.
11 Children's Privacy
YAW Solutions provides software solutions specifically designed for enterprise and commercial business operations. Our website and services are not directed toward children under the age of 18. We do not knowingly collect personal information from children.
12 International Data Transfers
Operational data processed by YAW Solutions may be hosted or processed on servers situated outside your country of residence. Where international transfers occur, we implement appropriate administrative and technical safeguards required by applicable data protection rules to ensure consistent data security.
13 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational updates, technological advancements, or regulatory changes. When material modifications are made, we will update the "Last Updated" date at the top of this policy.
14 Contact Us
If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data protection practices, please contact YAW Solutions using the details below:
YAW Solutions
WhatsApp / Phone
Website
Location
Mansoura, Egypt